Joe Maring / Android Authority
TL; DR
- The Pixel Watch 5 will officially be available tomorrow, but some customers who pre-ordered have received their watches early.
- Some users report that they are unable to pair their Pixel Watch 5 wearables, the Pixel Watch app displays an error.
- Google says the issue will be fixed today with updates to the Pixel Watch and Google Health apps.
Google’s new Pixel hardware became available for pre-order last week. General availability officially starts tomorrow, but as always, some lucky customers will receive their orders early. Some people who got their Pixel Watch 5 early are reporting that their new watch isn’t working, but if you’re in the same boat, don’t worry. Google says this is normal.
User looks good Posted a screenshot of the Pixel Watch app on the Pixel Watch subreddit, saying “This Pixel Watch” (Pixel Watch 5) is “not compatible with this version of the app.” Many users commented on litalela’s post to report similar experiences. But in a separate post Google commented to explain that this problem will be solved tonight.
Some users suggested measures like uninstalling and reinstalling the Pixel Watch app, or more complicated solutions like pairing the Pixel Watch 5 with one phone and then transferring its connection to another. According to Google, none of this is necessary and connectivity issues will resolve themselves once the two app updates are rolled out.
Google says, “Both the Google Pixel Watch app and the Google Health app are getting an update on August 19th. After the update, you’ll be able to connect and customize the watch.”
A few commenters said they got their Pixel Watch 5 up and running without any issues, so it looks like Google’s promised updates are already rolling out to some users.
Got your Pixel Watch 5 or Pixel 11 before the official release date tomorrow? Did you run into any weird situations before the release? Let us know in the comments.
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